Frequently Asked Questions — Arctic Heat USA - Cooling Vests
Frequently Asked Questions
Do you have different styles for men and women?
No. We use the same unisex style. Available in white or blue.
Where do I measure to get the correct size?
Take your chest or bust measurement. The cooling vest needs to be a firm fit for optimal cooling and to stop the cool vest moving about during exercise.
Are there cooling sections on the back of the cooling vest?
Yes the back of the Arctic Heat cool vest contains 3 cooling sections. (There are 4 cooling sections on the front).
Shipping and Delivery
Do you offer free shipping?
Yes. We offer free USA shipping via USPS Priority Mail on orders over a qualifying amount. Check the banner at the top of our site or your cart for the current free shipping threshold. This offer applies to USA orders only and does not apply internationally.
How long will it take to receive my order?
Orders normally ship within 72 hours. USPS Priority mail normally arrives 3-6 business days from posting. Express orders generally arrive 1-2 business days from posting.
Do you ship internationally?
Yes we do ship internationally. Please order via our online store. International orders are not eligible for free shipping regardless of order value. International express shipping starts from $49.95. Canada express shipping from $36.95.
Product Questions
Will the cooling vest make my clothes wet?
No it can be used dry, clothes will not get wet or damp. The Arctic Heat cooling vest can be used in either a wet or dry manner. To use dry, activate the cooling vest and then hang to dry, removing any moisture. Then you can chill or freeze the vest.
How do the Arctic Heat products work?
Arctic Heat products contain a special, non-toxic, completely biodegradable viscose gel that absorbs water. Importantly, this gel retains its temperature for long periods. University tests indicate that the gel keeps its temperature for up to 3 times longer than similar products.
What can the products be used for?
Depending on the specific product, Arctic Heat products can be used for a variety of reasons. Arctic Heat vests can be used for both cooling and warming. They are a great benefit for improving athletic performance, increasing productivity in the workplace, assisting in the quality of life of people with medical conditions affected by heat and reducing the dangers of heat stress.
Performance and Technology
Do the cooling jackets give an athlete a performance advantage?
Many researchers have documented the use of cooling jackets in conserving fluid, which would have otherwise been lost in sweat. Increasing the temperature gradient between the athlete's core temperature and their skin temperature has the effect of reducing sweating.
How long will the product stay at the temperature I want?
How long Arctic Heat products stay at the temperature obtained depends on a variety of factors. The 2 biggest variants are body temperature and the outside temperature. In typical conditions expect up to 2 hours of cooling from a frozen vest.
Care and Maintenance
How long will they last?
Arctic Heat products will last for years if properly maintained. Store in a well-ventilated room when the product is wet. Once the product is completely dry it can be folded and packed away.
What do I have to do to clean/care for my Arctic Heat product?
Simply hand wash in warm soapy water for 1 minute when needed, gently squeeze and hang to drip dry.
Medical Uses
Would they help my MS?
Yes — the Arctic Heat cooling vest is widely used by MS patients to manage Uhthoff's phenomenon (heat-triggered symptom worsening). See our MS cooling vest page for more information.
Would they help my arthritis?
Arctic Heat products have been trialled and approved by the Arthritis Society of Australia. Arthritis sufferers will know that heating the affected area increases blood flow and assists mobility.
Would they help my child's eczema?
Arctic Heat products have been extensively trialled at the Royal Children's Hospital in Melbourne. Reducing the heat of the skin is central to reducing the itching of the skin.
Can they be used for scalp cooling during chemotherapy?
Yes — see our Scalp Cooling Kit. Always consult your oncology team before use as scalp cooling is not suitable for all cancer types.